Returns & Replacements

All sales are final. However, if we make a mistake we will make sure to rectify that as soon as possible. If you have any questions, please contact us at info@shiloh-butter.websitepro.hosting or 403-512-8310

Shipping and Delivery

Shiloh Butters utilizes multiple order shipping methods. We ship anywhere in Canada and the US. Please allow 1-5 business days for your order to be processed. All orders are shipped via different shipping providers. To track your order at any time, you’ll be able to use your Tracking number. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) Ground Shipping: (1-6 business days) 2 Day Shipping: (1-2 business days) Next Day Air: (1 business day) PLEASE NOTE: although Shiloh Butters ships expedited we can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from Ottawa, ON or Calgary, Alberta.

Privacy & Security

The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

WHAT HAPPENS TO THE INFORMATION WE COLLECT

The information you give us stays at Shiloh Butters and with Shiloh Butters partners. We maintain your information in-house at Shiloh Butters. If you want to remove your information from our database, email us at info@shiloh-butter.websitepro.hosting

INFORMATION WE COLLECT

Personal Information: We collect and store information that you provide to shilohbutters.com or our Customer Service Department. When you sign-up for the Shiloh Butters Newsletter, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Shiloh Butters Newsletter your email will be removed from our system. Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit shilohbutters.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online Shiloh Butters experience possible.

USE OF COOKIES

Like many websites, we use “cookies”, files stored on your computer’s hard drive by your browser, to identify you to optimize your shilohbutters.com experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit to shilohbutters.com and to hold items in your shopping cart when you exit the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to ensure the best shilohbutters.com experience.

USE OF ANONYMOUS INFORMATION

We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make shilohbutters.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites. Our Privacy Policy does not apply to the practices of other websites and Shiloh Butters is not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.

Returns & Replacements

All sales are final. However, if we make a mistake we will make sure to rectify that as soon as possible.